Your customers may face issues with your products/services, how quickly and proactively you provide the resolution reflects your customers’ notion about your brand and determines brand loyalty.
At DIGIAFRIK GROUP, we understand the critical nature of technical support and offer a 24×7 outsourced technical support solution aimed at providing immediate assistance and first contact resolution to your customers.
As part of our outsourcing services suite, each project receives dedicated operations management, Quality Assurance (QA) and Training staff.
Technical support solutions
- Software troubleshooting
- Internet service problems
- Computer hardware problems
- Corporate help desk support
- Warranty or post-warranty support
- Onsite repair appointment scheduling and field technician dispatch
- Field technician support line
- Upsell/cross-sell programs