Consumer Durables & Electronics
We offer extensive services in Customer life cycle management which includes multichannel inbound customer support (Phone call/Chat/Email/Social Media), technical support, complaint management, happy calling and outbound. Backed by multi-lingual support in English, Portuguese and French languages to support varied requirements of consumer electronics e.g. technical query, complaint and E2E solutions.
E-commerce
We aspire to become the most sought-after partner of E-commerce players in India by delivering all the SLAs and KPIs along with outstanding customer experience with our transparent and ground-breaking approach.
Telecom
Due to the latest advancements, changing market dynamics, and prevailing economic uncertainty, the telecom players across the globe are compelled to come up with out-of-the-box solutions. To deal with different types of adversities, industry leaders are leveraging business process outsourcing (BPO).
Telecom and tech companies in Africa are reaching new milestones. We can manage their customer experience, from prior to customer acquisition to post-sales support. We have well-equipped and expert resources that help us deliver end-to-end telecom-support services to the clients which include tele verification, customer service, up-selling, payment processing & billing and complaint management.
Banking & Financial Services
Inbound customer care
Handle customer queries, requests and complaints in regard to their Account details, Balance information, All Loan enquiries, Cheque related inquiries.
Hot-listing of cards
Make sure that customer’s financial loss is prohibited by timely blocking their card/account upon their request .
Emi reminder calling
Ensure that customer do not default on their EMI.